SunnyBoris Shipping Policy

At SunnyBoris, our syrups are made in small batches and prepared fresh for every pre-order. Because of this, we ask for a little patience while we brew, bottle, pack, and prepare each order with care. ☀️

1. Pre-Order & Order Preparation

SunnyBoris operates primarily on a pre-order basis.

Once a pre-order period closes, please allow a minimum of 2 days for order preparation. This preparation period allows us to properly make, bottle, label, pack, and organize each order before it is handed over to the courier.

Orders are not shipped immediately after payment or when the order is placed.

The shipping date will be confirmed and announced before each pre-order period opens, so customers are aware of the expected timeline before placing their orders.

We appreciate your patience as each SunnyBoris order is made and prepared in small batches with care. ☀️

2. Shipping Schedule

The shipping date will be announced and confirmed before you place your order.

Please review the stated shipping date before completing your order and make sure that you are comfortable with the expected schedule.

Any changes to the announced shipping schedule will be communicated to affected customers as soon as possible.

3. Courier

SunnyBoris currently ships orders through J&T Express.

Once your order has been handed over to J&T Express, delivery times are subject to the courier's operating schedule, routing, and handling.

SunnyBoris does not guarantee a specific delivery date or time once the package has been dispatched.

4. Tracking Information

Your J&T Express tracking number will be sent privately to you on the day your order is shipped.

Please keep your tracking number for reference and use it to monitor your parcel's progress.

Tracking updates may take some time to appear after the package has been handed over to the courier.

5. Delivery Delays

While we do our best to ensure that orders are prepared and shipped according to the announced schedule, delivery times may be affected by circumstances outside of SunnyBoris' control, including:

• Courier delays

• Weather conditions

• High shipping volume

• Holidays and peak seasons

• Incorrect or incomplete delivery information

• Other circumstances affecting courier operations

If your package is delayed after dispatch, please refer to your J&T tracking information first. SunnyBoris will do our best to assist with courier-related concerns when necessary.

6. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address and contact information when placing an order.

SunnyBoris is not responsible for delays, failed deliveries, or returned packages resulting from incorrect or incomplete information provided by the customer.

If a package is returned to SunnyBoris due to an incorrect address, failed delivery attempts, refusal to receive the package, or failure to claim the parcel, additional shipping fees may apply for re-delivery.

7. Damaged Packages

We carefully pack every order before it leaves SunnyBoris. However, packages may occasionally be damaged during transit.

If your order arrives damaged, leaking, or with a broken bottle, please contact us within 24 hours of receiving your order and send clear photos or videos of:

• The outer packaging

• The shipping label

• The damaged item

• Any visible damage or leakage

Please keep the original packaging until the concern has been resolved, as it may be needed for documentation or a courier claim.

For more information regarding damaged or incorrect orders, please refer to our Return & Refund Policy.

8. Shipping Fees

Shipping fees are calculated and communicated to the customer before the order is confirmed.

Shipping fees may vary depending on the destination, package size, weight, and applicable courier rates.

Any changes in courier rates may result in corresponding changes to shipping fees.

9. Order Changes After Confirmation

Because SunnyBoris operates on a pre-order and small-batch production system, changes to an order may not be possible once production or preparation has begun.

If you need to change your order, please contact us as soon as possible. We will do our best to accommodate the request if the order has not yet entered production.

10. Our Small-Batch Promise

Every SunnyBoris order passes through a small number of hands, from brewing and bottling to labeling and packing.

We take at least 2 days to prepare your order because we want each bottle to leave our little kitchen with the same care we would give to something we're making for ourselves.

Thank you for your patience and for supporting our small-batch, homemade syrups. ☀️

— SunnyBoris