Refund policy

SunnyBoris Return & Refund Policy

Last Updated: August 13, 2026

At SunnyBoris, every bottle is made in small batches and prepared by hand with care. Because our syrups are food and beverage products, we have a limited return and refund policy to ensure the quality and safety of every order.

1. Order Cancellation

Orders may be cancelled before production or fulfillment begins.

Once an order has entered the preparation, brewing, packing, or shipping process, it can no longer be cancelled or refunded.

For pre-orders, cancellation requests must be made before the announced cut-off date for that batch.

2. Damaged or Incorrect Orders

We will gladly assist with orders that arrive:

  • Damaged during transit

  • Leaking due to shipping damage

  • With a broken bottle or compromised packaging

  • With the wrong syrup or quantity

  • With an item missing from the order

Customers must contact SunnyBoris within 24 hours of receiving the order and provide:

  1. Your order number or proof of purchase

  2. Clear photos of the package as received

  3. Photos of the damaged or incorrect item

  4. A short description of the issue

For shipping-related concerns, please keep the original packaging until the concern has been resolved, as it may be required for documentation or a courier claim.

After reviewing the concern, SunnyBoris may provide a replacement, store credit, or refund, depending on the situation.

3. Refunds

Approved refunds will be issued through the original payment method whenever possible.

Refund processing times may vary depending on the payment provider or financial institution.

Shipping fees are generally non-refundable, except when the issue was caused by an error on the part of SunnyBoris.

4. Change of Mind

We do not accept returns or refunds for:

  • Change of mind

  • Incorrect flavor selection

  • Incorrect quantity ordered

  • Personal taste preferences

  • Failure to read the product description before ordering

  • Orders that have already been prepared, fulfilled, or shipped

Because our syrups are food products, opened or used bottles cannot be returned or resold.

5. Delivery Issues

Once an order has been handed over to the courier, delivery is subject to the courier's handling, routing, and delivery policies.

SunnyBoris will do our best to assist with delivery concerns and coordinate with the courier when necessary. However, we cannot guarantee delivery timelines once the package is in the courier's possession.

Customers are responsible for providing a complete and accurate delivery address and contact information.

If an order is returned to SunnyBoris because of an incorrect address, failed delivery attempts, refusal to receive the package, or failure to claim the package, additional shipping charges may apply for re-delivery.

6. Product Quality Concerns

If you believe your syrup has a quality issue, please contact us within 24 hours of receiving your order.

Please provide your order details and clear photos or videos showing the concern. We may request additional information, including the batch number, storage conditions, or other details that may help us assess the issue.

Each concern will be reviewed individually.

7. Refunds Due to Product Unavailability

In the unlikely event that SunnyBoris is unable to fulfill a confirmed and paid order, the customer will be notified and may choose between:

  • A replacement or alternative product of equal value, subject to availability; or

  • A full refund for the unavailable item.

8. Exchanges

Due to the nature of our products, we generally do not accept exchanges for opened or unopened syrups simply because a customer has changed their mind or selected the wrong flavor.

If an incorrect item was sent by SunnyBoris or an item arrived damaged, we will work with the customer to provide an appropriate replacement.

9. Refund Review

All refund and replacement requests are subject to review by SunnyBoris.

Submitting photos or other documentation does not automatically guarantee a refund or replacement. We will assess each case fairly based on the circumstances and the information provided.

10. How to Contact Us

For return, refund, replacement, or product concerns, please contact SunnyBoris through our official social media channels or the contact details provided with your order.

Please include your full name, order number, and details of your concern so we can assist you as quickly as possible.

A Little Note From SunnyBoris

We make every bottle in small batches and pack each order by hand. While we take every precaution to make sure your syrups arrive safely, sometimes things can happen along the way.

If something isn't right with your order, please reach out to us. We'd much rather hear from you and make things right than leave you with an unhappy order. ☀️

Thank you for supporting our little corner of homemade treats and daily rituals.

— SunnyBoris